Frequently Asked Questions
1. Where do you ship to?
We currently ship only to the United States. Orders placed outside this region will be canceled and refunded.
2. How long does delivery take?
- Processing time: 1–2 business days
- Delivery time: 5–9 business days after shipment
Delivery times may vary slightly due to logistics, weather, or peak seasons.
3. How much is shipping?
- Standard shipping fee: $10.99
- Free shipping for orders over $169.99
The free shipping discount is automatically applied at checkout.
4. Can I cancel my order?
Yes, orders can be canceled within 24 hours if they have not been processed or shipped. Once shipped, cancellation is no longer possible.
5. What is your return policy?
We offer a 14-day return and exchange policy. Items must be unused, in original packaging, and in resellable condition.
6. How long does it take to get a refund?
Refunds are processed within 1–3 business days after we receive and inspect the returned item.
7. What payment methods do you accept?
We accept:
Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
8. Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store full card information.
9. What should I do if I receive a damaged item?
Please contact our customer service immediately with photos and order details. We will provide a replacement or refund.
10. How can I contact customer service?
Telephone: +1 (313) 282-9998
Customer Service Email: client@solvortiqal.com
Address: 7411 Pebble Pt #20,West Bloomfield, MI 48322, USA
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)