Order Cancellation Policy

1. Order Cancellation Window

Customers may cancel an order within 24 hours after placing it, as long as the order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be cancelled and must follow our Return & Exchange Policy.

2. How to Request a Cancellation

To request an order cancellation, please contact our customer service team as soon as possible and provide your order number.

We will confirm whether the order is eligible for cancellation based on its processing status.

3. Cancellation After Processing Begins

If an order has already entered the processing stage (1–2 business days after purchase), cancellation may no longer be possible.

In such cases, customers may wait for delivery and then request a return after receiving the item.

4. Refunds for Canceled Orders

For eligible cancellations:

• Refunds will be processed within 1–3 business days after confirmation
• Refunds will be issued to the original payment method
• Bank or payment provider processing times may vary

5. Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders already shipped
• Orders in transit
• Custom or specially handled orders (if applicable)

6. Important Notes

• Cancellation requests must be made as early as possible
• We cannot guarantee cancellation once processing has started
• Unauthorized cancellations or chargebacks may delay resolution

7. Contact Us

If you need to cancel an order:

Telephone: +1 (313) 282-9998
Customer Service Email: client@solvortiqal.com
Address: 7411 Pebble Pt #20,West Bloomfield, MI 48322, USA
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)