Refund policy

1. Overview

We aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or exchange under the conditions outlined below.

2. Return & Exchange Period

Customers may request a return or exchange within 14 days of receiving the order.

After 14 days, return and exchange requests will no longer be accepted.

3. Eligibility Conditions

To qualify for a return or exchange, items must meet all of the following requirements:

  • Unused, unworn, and in original condition
  • No signs of damage, washing, or modification
  • Returned in original packaging
  • All accessories, tags, and components included

Items that do not meet these conditions may be rejected.

4. Non-Returnable Items

Certain products may not be eligible for return or exchange, including:

  • Items marked as final sale (if applicable)
  • Products that have been used or damaged after delivery
  • Items without original packaging or missing parts

5. Return Process

To start a return or exchange, please follow these steps:

  1. Contact customer service with your order number
  2. Wait for return authorization and instructions
  3. Carefully package the item and ship it back
  4. Once received and inspected, we will process your request

Unauthorized returns may not be accepted.

6. Refund Policy

Once your return is received and inspected, refunds will be processed within 1–3 business days.

Refunds will be issued to your original payment method.
Processing time may vary depending on your bank or payment provider.

7. Return Shipping Costs

  • If the return is due to personal reasons (e.g., change of mind), the customer is responsible for return shipping costs.
  • If the return is due to damaged, defective, or incorrect items, we will cover the return shipping costs.

8. Exchange Policy

Exchanges are available depending on stock availability.
Replacement items will be shipped after the returned item is received and approved.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos and order details. We will arrange a replacement or refund as quickly as possible.

10. Contact Information

For any return or exchange inquiries:

Telephone: +1 (313) 282-9998
Customer Service Email: client@solvortiqal.com
Address: 7411 Pebble Pt #20,West Bloomfield, MI 48322, USA
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)