GDPR Privacy Policy

1. Introduction

This GDPR Privacy Policy explains how Solvortiqal collects, uses, stores, and protects your personal data in compliance with the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”).

By using our website or services, you acknowledge and agree to the practices described in this policy.

2. Data Controller

Solvortiqal is the data controller responsible for processing your personal data as described in this policy.

For any data protection inquiries, you may contact us at:

3. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity information (name, email address)
  • Contact information (shipping address, billing address, phone number)
  • Order and transaction information
  • Device and usage data (IP address, browser type, cookies, browsing activity)
  • Customer support communications

We do not store full payment card details. Payment processing is handled by secure third-party providers.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract performance: to process and deliver your orders
  • Legal obligation: compliance with tax, accounting, and regulatory requirements
  • Legitimate interest: fraud prevention, website improvement, and service optimization
  • Consent: marketing communications (where applicable)

5. How We Use Your Data

Your personal data may be used to:

  • Process and fulfill orders
  • Provide customer service and support
  • Send order confirmations and updates
  • Improve website performance and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

6. Data Sharing

We may share your personal data with trusted third parties only when necessary, including:

  • Payment service providers
  • Shipping and logistics partners
  • IT service and hosting providers
  • Legal or regulatory authorities when required by law

All third parties are required to process your data securely and in compliance with applicable data protection laws.

7. International Data Transfers

Your personal data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting obligations.

9. Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise your rights, please contact us.

10. Cookies and Tracking

We use cookies and similar technologies to improve website functionality, analyze performance, and support marketing activities. Non-essential cookies are only used with your consent.

For more details, please refer to our Cookie Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

12. Changes to This Policy

We may update this GDPR Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this GDPR Privacy Policy, please contact:

Telephone: +1 (313) 282-9998
Customer Service Email: client@solvortiqal.com
Address: 7411 Pebble Pt #20,West Bloomfield, MI 48322, USA
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)