Privacy policy

1. Introduction

This Privacy Policy explains how Solvortiqal collects, uses, stores, and protects your personal information when you visit or make a purchase from our website. We are committed to protecting your privacy in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email address, shipping address, billing address)
  • Order information (products purchased, payment details processed via secure providers)
  • Device and usage data (IP address, browser type, cookies, and browsing behavior)
  • Customer service communications

We do not store full payment card details. Payments are processed securely by third-party payment providers.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders
  • To provide customer service and support
  • To send order confirmations and updates
  • To improve our website, services, and user experience
  • To comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

  • Contract performance (order processing)
  • Legal obligations (tax and accounting requirements)
  • Legitimate interests (website improvement and fraud prevention)
  • Consent (marketing communications, if applicable)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyze website traffic and performance
  • Improve user experience
  • Support marketing and advertising activities

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Sharing

We may share your information with trusted third parties only when necessary, including:

  • Payment processors
  • Shipping and logistics providers
  • IT and hosting service providers
  • Legal authorities if required by law

All third parties are required to handle your data securely.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, tax, and accounting requirements.

8. Your Rights (GDPR)

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, please contact us.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

10. International Transfers

Your information may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Telephone: +1 (313) 282-9998
Customer Service Email: client@solvortiqal.com
Address: 7411 Pebble Pt #20,West Bloomfield, MI 48322, USA
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)