Shipping policy
1. Shipping Destinations
We currently ship only to the United States. Orders with delivery addresses outside the United States will be automatically canceled and refunded.
2. Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Processing includes order verification, payment approval, quality checks, and packaging preparation.
Orders are not processed on weekends or public holidays.
3. Delivery Time
Once shipped, the estimated delivery time is 5–9 business days.
Delivery time may vary slightly due to carrier delays, weather conditions, peak seasons, or customs inspections.
4. Shipping Fees
- Standard Shipping Fee: $10.99
- Free Shipping for orders over $169.99
The free shipping discount is automatically applied at checkout when the order meets the minimum spend requirement.
5. Order Tracking
Once your order has been shipped, a tracking number will be provided via email so you can monitor your shipment in real time.
6. Delivery Issues
If your order is delayed or marked as delivered but not received, please contact our customer service team for assistance. We will work with the carrier to resolve the issue as quickly as possible.
7. Contact
For any shipping-related inquiries, please contact our support team.
Telephone: +1 (313) 282-9998
Customer Service Email: client@solvortiqal.com
Address: 7411 Pebble Pt #20,West Bloomfield, MI 48322, USA
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)